Unusual Refund Raises Questions on IRCTC Services
An Indian woman in Sweden received a 50% refund after the air conditioning on her train wasn’t working, prompting comparisons with India’s IRCTC. The incident highlighted the stark difference in customer service standards. Many in India have shared their frustration over IRCTC’s often unsatisfactory responses to similar issues.
Social Media Reactions
Social media users have humorously commented on how IRCTC would respond in a “parallel universe.” The story emphasizes the need for improved customer service standards in Indian railways.